Search
Filters

FAQ

What products do you offer?

We have access to more than 450,000 products in a wide variety of categories, more than 100,000 of which are shown in our online web catalogue. If we don't show it here, we can still probably get it. Check out our listing (accessed via our home page) or call us if you can’t find what you are looking for.

Do you provide samples?

Yes. As stated in our terms and conditions, we supply samples on a free of charge, 14-day, loan and return basis. Any samples sent out need to be returned within 14 days of their dispatch or they shall be deemed to have been sold to the requester on the 15th day after their dispatch and will be invoiced accordingly.

What do the prices on your website represent?

All prices on our website are our "standard" new customer prices and will normally do not include print unless quoted otherwise. They do not include set-up or delivery charges. For more accurate pricing, please ask us for an exact quote for your requirements.

Do you charge VAT?

Yes, we are required by law to collect VAT on sale of goods, except in certain exceptional circumstances.

What are your minimum order sizes?

This varies from item to item. Many of the products listed on our website state what the minimum order is, however please just ask us if you are looking for a smaller quantity of a certain product. Sometimes we are able to offer smaller runs and we will always let you know what the minimum order requirements are and try to help if we can.

What if I want a specific colour match imprinted?

We can do an exact match on silk screened and imprinted products, and we'll deliver as close a match as possible on embroidered items. Please be aware though that whilst the print colour will be an exact match to your specific colour request, the colour of the item printed will almost always make the printed colour look slightly different.

What if I don't have artwork?

We can help you create some! We have an in-house designer and we work hand-in-hand with two international design houses to create artwork for you. This is a chargeable service, of course, and costs would be discussed and agreed with you prior to going ahead

What graphic file type should I send you?

We accept art files created in the following software: Mac or PC Adobe Illustrator up to CS6, Mac or PC Adobe Photoshop up to CS6 and InDesign up to CS6. Our art department primarily uses Macintosh systems and software and cannot guarantee the compatibility of artwork created in other platforms and software. If you are producing artwork using a higher version of the software than listed above, please save it back to versions listed above.

Standard digital requirements for all files are as follows:

  • Photoshop art must be a minimum of 250 ppi at 100% actual size for t-shirt production. For hard goods, art must be a minimum of 300-600 ppi at 100% actual size. (Save files as eps or pdf file format.)
  • You must include all linked placed images as separate files, photos or art.
  • Do not embed tiffs or placed images into Illustrator.
  • If sending Mac or PC Illustrator files, convert all text to outlines.

We cannot accept or use files created in page layout or word processing programs such as Page Maker, Word Perfect, PowerPoint, Microsoft Word or Excel. Images downloaded from the Internet are not acceptable for reproduction art.

Where do I send my artwork?

You can email your digital art to your direct point of contact.

  • Do not email files larger than 8MB.
  • All fonts should be converted to paths.
  • Adobe Photoshop files must be saved as eps or pdf file format, resolution requirements remain the same as outlined above.

What are the general delivery times?

From order and receipt of your artwork, we aim to get an artwork proof to you within 2 working days. Once this has been approved by you, the lead time varies from item to item. We always quote approximate lead times on our formal quotations and will, of course, keep you updated of the delivery status of your order as it progresses.

What if I need it really fast?

We realise that timelines aren't always flexible, so we offer Rush Services on a variety of business promotional products and corporate gifts, for a nominal fee. Please ask us if you want to know whether we can offer a rush service on the item you are interested in.

What is your return policy?

We want you to be happy. If you have a problem or discrepancy with an order, contact us on 0449664755. All discrepancies in delivered quantities must be notified to us within 7 working days after receipt of merchandise (baring in mind, we reserve the right to delivery up to 10% unders or overs). All faulty goods claims must be notified within 28 days of receipt and credits may not be offered outside of this time if you do not contact us prior to claiming.

What payment types do you accept?

We accept payment by cheque or BACS. All major credit and debit cards, subject to handling fee.

Have another question that's not answered here?Please either call us on or e-mail us at info@farm-wardrobe.com